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InqScribe will still prevent you from opening files that really aren't InqScribe documents (like spreadsheets), but this technique will let you open these troublesome files. Hold down the option key while selecting the File > Open. Such files are impossible to select in the standard File > Open dialog. There is a known issue where InqScribe documents with really long names (more than 31 characters) may not open properly on macOS. InqScribe Won't Open My InqScribe Document (macOS) There is a firewall between you and the web server.The web server indicated in the URL is down.The object is no longer at the given URL.Sorry, YouTube, Vimeo, and Google Drive links won’t work.

The link is not a direct path to the hosted file.

If the web browser also fails to show the media object, the problem has to do with the URL, not InqScribe. Make sure you can access the media via a web browser.

When a URL-based media object fails to load, the problem may be related to your network connection. To test this, try opening the file in another media player. Check the documentation for a list of all media file types that InqScribe supports. In this case, InqScribe is able to find the file but cannot open it.

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Sometimes InqScribe may fail to load your media object, and the error message will say it could not load movie from file.

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The easiest way to troubleshoot this scenario is to look at the full name of the file that InqScribe tried to load, and check if that file actually exists on your computer.

If someone else created this document, they may have referred to a file on their local hard drive.

(In certain circumstances, InqScribe can find moved files.)

The file is located on a DVD or CD, and the DVD or CD has not been inserted into the computer.

The file is located on a file server, but your computer is not connected to that file server.

If InqScribe says it cannot find your file, the problem could be: In general, you will be able to fix these problems by opening the Define Media dialog and re-selecting the media file via the Select File. If you have defined a file-based media object, you may encounter loading errors in the following circumstances. There are various reasons why InqScribe might not be able to load and display your media objects. You may also try opening a Terminal window and typing either "more /var/log/system.log" (to see the entire log file) or "tail /var/log/system.log" (to see just the last few entries). You can use the Console application to view the log.

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You can also download an application called DebugView to view these messages.Įrror messages are written to the system logger.

The location of this log file varies depending on your operating system.Įrror messages are written to the Event Logger, which you can view using the Event Viewer. It's a good idea to check this error log to see what InqScribe is complaining about. When InqScribe encounters a problem, it will often write an error message to a error log. InqScribe Won't Open My InqScribe Document (macOS).If your problem is not covered here, please use the support page we'll be glad to help you. Here are some tips for dealing with common InqScribe problems.